Your IT, managed
so you can focus on business
Let SOLID handle your IT operations — monitoring, maintenance, helpdesk, and support — so your team stays focused on growing your business, not fixing technology.
Your IT, managed
so you can focus on business
Let SOLID handle your IT operations — monitoring, maintenance, helpdesk, and support — so your team stays focused on growing your business, not fixing technology.
Application support you can
count on after go-live
After your application goes live, SOLID remains your dedicated support partner — handling questions, issues, and fixes so your team can use the system with confidence.
User Support & Consultation
Your team can reach us anytime with questions about how to use the application — we explain, guide, and ensure your staff can work effectively with the system.
Bug Fixing
When something doesn't work as expected, we investigate and fix it — with clear communication on the issue, root cause, and resolution timeline.
Minor Adjustments & Improvements
Small additions to forms and reports — such as adding new fields or attributes — handled efficiently without needing a new project scope every time something needs tweaking.
Application support you can
count on after go-live
After your application goes live, SOLID remains your dedicated support partner — handling questions, issues, and fixes so your team can use the system with confidence.
User Support & Consultation
Your team can reach us anytime with questions about how to use the application — we explain, guide, and ensure your staff can work effectively with the system.
Bug Fixing
When something doesn't work as expected, we investigate and fix it — with clear communication on the issue, root cause, and resolution timeline.
Minor Adjustments & Improvements
Small additions to forms and reports — such as adding new fields or attributes — handled efficiently without needing a new project scope every time something needs tweaking.
Applications need ongoing care
after go-live
Go-live is not the finish line. Without dedicated support, even the best application can slow your team down as questions pile up and small issues go unresolved.
- ✕Users are stuck when they don't understand how to use a feature — productivity drops
- ✕Bugs go unfixed for weeks because there's no dedicated team to handle them
- ✕Small field or report changes require opening a new project — slow and costly
- ✕Issues escalate into bigger problems because they're not caught and fixed early
- ✕Your team loses confidence in the system and starts working around it
- ✓Users get quick answers — your team stays productive and confident using the system
- ✓Bugs are reported, investigated, and fixed with clear communication and timelines
- ✓Field and attribute additions are handled efficiently without a full project scope
- ✓Issues are caught early before they impact operations or data integrity
- ✓Your team trusts the system — and the partner behind it
Applications need ongoing care
after go-live
Go-live is not the finish line. Without dedicated support, even the best application can slow your team down as questions pile up and small issues go unresolved.
- ✕Users are stuck when they don't understand how to use a feature — productivity drops
- ✕Bugs go unfixed for weeks because there's no dedicated team to handle them
- ✕Small field or report changes require opening a new project — slow and costly
- ✕Issues escalate into bigger problems because they're not caught and fixed early
- ✕Your team loses confidence in the system and starts working around it
- ✓Users get quick answers — your team stays productive and confident using the system
- ✓Bugs are reported, investigated, and fixed with clear communication and timelines
- ✓Field and attribute additions are handled efficiently without a full project scope
- ✓Issues are caught early before they impact operations or data integrity
- ✓Your team trusts the system — and the partner behind it
Choose a plan that
fits your needs
We offer two flexible support fee structures — a predictable monthly subscription or a flexible top-up mandays model. Pick what works best for your business.
- Fixed monthly support fee billed at the start of each month
- Agreed number of support hours included per month
- Covers user questions, bug investigation, and field/attribute additions
- Priority response — your tickets are handled first
- Monthly usage report showing hours consumed and issues resolved
- Unused hours do not carry over to the following month
- Buy a block of mandays (e.g. 3, 5, or 10 mandays) at a time
- Use them anytime — for user support, bug fixing, or field additions
- Each activity is logged with time consumed and deducted from your balance
- Top up again when your balance runs low — no subscription required
- Balance summary available on request at any time
- Unused mandays remain valid — no expiry on purchased blocks
Choose a plan that
fits your needs
We offer two flexible support fee structures — a predictable monthly subscription or a flexible top-up mandays model. Pick what works best for your business.
- Fixed monthly support fee billed at the start of each month
- Agreed number of support hours included per month
- Covers user questions, bug investigation, and field/attribute additions
- Priority response — your tickets are handled first
- Monthly usage report showing hours consumed and issues resolved
- Unused hours do not carry over to the following month
- Buy a block of mandays (e.g. 3, 5, or 10 mandays) at a time
- Use them anytime — for user support, bug fixing, or field additions
- Each activity is logged with time consumed and deducted from your balance
- Top up again when your balance runs low — no subscription required
- Balance summary available on request at any time
- Unused mandays remain valid — no expiry on purchased blocks
Clear process,
no guesswork
Every support request is handled with a clear process — from the moment you report an issue to the moment it's resolved and confirmed.
Submit your question or bug report via WhatsApp or email — with a description and screenshot if available.
Our team reviews the issue, identifies the root cause, and communicates the findings and estimated resolution time.
We resolve the bug or make the requested field/attribute addition and deliver the fix to your environment.
You test and confirm the fix is working as expected. The ticket is closed only after your approval.
Clear process,
no guesswork
Every support request is handled with a clear process — from the moment you report an issue to the moment it's resolved and confirmed.
Submit your question or bug report via WhatsApp or email — with a description and screenshot if available.
Our team reviews the issue, identifies the root cause, and communicates the findings and estimated resolution time.
We resolve the bug or make the requested field/attribute addition and deliver the fix to your environment.
You test and confirm the fix is working as expected. The ticket is closed only after your approval.
Support from the team
that built your application
Nobody understands your application better than the team who built it. That's the fundamental advantage of choosing SOLID for ongoing support.
We Built It — We Know It
Because SOLID developed your application, we don't need time to learn the codebase. We go straight to the issue — no handover delays, no learning curve, no misunderstandings.
Direct Communication
You talk directly to the people who work on your system — not a generic helpdesk that logs tickets and forwards them. Faster responses, clearer answers.
Fixes That Don't Break Anything Else
Because we understand the full architecture of your application, our bug fixes are precise and safe — we don't introduce new problems while solving existing ones.
Long-Term Relationship
We are invested in your application's success. As your business evolves, we help your application evolve with it — within the agreed scope and with full transparency.
Support from the team
that built your application
Nobody understands your application better than the team who built it. That's the fundamental advantage of choosing SOLID for ongoing support.
We Built It — We Know It
Because SOLID developed your application, we don't need time to learn the codebase. We go straight to the issue — no handover delays, no learning curve, no misunderstandings.
Direct Communication
You talk directly to the people who work on your system — not a generic helpdesk that logs tickets and forwards them. Faster responses, clearer answers.
Fixes That Don't Break Anything Else
Because we understand the full architecture of your application, our bug fixes are precise and safe — we don't introduce new problems while solving existing ones.
Long-Term Relationship
We are invested in your application's success. As your business evolves, we help your application evolve with it — within the agreed scope and with full transparency.
Need reliable support for
your application?
Talk to our team about an application support plan. We'll make sure your system keeps running smoothly — and your team always has someone to turn to.
Need reliable support for
your application?
Talk to our team about an application support plan. We'll make sure your system keeps running smoothly — and your team always has someone to turn to.
SOLID is a technology solutions provider delivering structured and innovative IT services to help Indonesian businesses grow more efficiently.
Jl. Pantai Indah Utara 2, Kapuk Muara
Penjaringan, Jakarta Utara 14460
SOLID is a technology solutions provider delivering structured and innovative IT services to help Indonesian businesses grow more efficiently.
Jl. Pantai Indah Utara 2, Kapuk Muara
Penjaringan, Jakarta Utara 14460